FAQ

Refer to the installation and operation guide of the device in the download section of the relevant product page.

If the device record period is set to 60 minutes, 750 days

It is recommended to use the Modbus tables in the manual.

Refer to the installation and operation guide of the device in the download section of the relevant product page.

The output files of the device are saved in text format, which can be analyzed using Excel or graph software.
The phasor diagram can be displayed on the W28 device.

No.

The direction of flow is specified on Rogowski CTs. The CT must be installed in such a way that the mark on the CT is in the same direction as the feeder current.

All Rogowski CTs are marked with two colors of wire head (blue and white), with the blue wire head connected to the K input and the white wire head to the L input of the device.

Rogowski CTs measure from 1 to 5,000 amps.

The buyer is obliged to check the goods immediately after receiving the goods and inform the company of any obvious defects. In case of non-timely notification, the company will not be responsible for it

We only accept cash or payments to the company account number.

If for some reason you haven’t got your order when you think you should, please contact us at info@mashhadtadbir.com or 051382229500. and we’ll be right onto it.

All inventory orders whose payment has been confirmed will be processed within 24 hours from Saturday to Wednesday and the delivery time will be specified. Items that are not in stock will have a longer delivery time before shipment. If you want to have the exact time of delivery or delivery, please contact us via info@mashhadtadbir.com or (+98)5138222500 or if your order has several products with different inventory, after all items are in stock We will send your order. Let us know if you want to break the order (additional shipping may apply). International orders require longer shipping times.

Product documents are attached in the download section of the relevant product page.

If your order is not delivered on time, please contact us at info@mashhadtadbir.com or 05138229500. We arrange it!

We do our best to keep the images and product descriptions up-to-date. Refer to the product description, and data sheets or contact a sales technician for more information.

Our product experts are available by phone and email Saturday through Wednesday from 8am to 3pm and Thursday from 8am to 1pm. All emails sent outside these hours will be checked the next morning with the highest priority.

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